Returns and Refunds
Returns & Refunds
We want every piece to earn a place in your wardrobe. If something isn’t right, here’s how we’ll help.
30-day return window
You can request a return within 30 days of the date your order is marked as delivered.
What we accept
Returns are considered when an item doesn’t match its product description or you received the wrong item. Returned pieces should be free from marks, stains, odors or damage, with all tags, labels and packaging still attached.
For sizing concerns, our team reviews each request personally and will suggest the best solution, which may be a return, a partial refund or store credit. For the best fit, please check the size chart (in inches) on each product page.
Damaged, defective or incorrect items
Please contact us within 7 days, with photos of the item, the packaging and the issue, and we’ll help as quickly as possible.
Return shipping
Approved returns are sent to our designated inspection facility, and the address can vary by item, so we’ll confirm it with you. Return shipping costs are paid by the customer.
Refunds
Refunds are issued once your return reaches our facility and has been inspected, and they go back to your original payment method. If a full return isn’t needed, we may offer a partial refund or store credit instead, decided case by case.
How to start a return
- Email info@mensahudson.com with your order number and the reason for your return.
- We’ll review your request and reply with the next steps.
- Once your return arrives and is inspected, we’ll process your refund.
Full terms: Refund policy.