Refund policy
Return & Refund Policy — Mensa Hudson
At Mensa Hudson, we want every piece to fit your wardrobe. Please read the guidelines below to understand how returns and refunds are handled.
Size & Fit
Please check the size chart (in inches) on each product page before ordering. Sizing issues caused by ordering the wrong size are not considered product defects, but we review them case by case.
Return Window
You may request a return within 30 days from the date your order is marked as delivered.
Eligibility
- The item does not match the product description, or you received the wrong item
- Items must be unworn and unwashed, free from marks, stains, odors or damage
- All tags, labels and packaging still attached
For sizing concerns, our team will review the request and may offer a return, partial refund or store credit.
Return Shipping
Approved returns are sent to our designated inspection facility; we'll confirm the address with you, as it may vary by item. Customers are responsible for return shipping costs.
Refunds
Refunds are issued after the returned item reaches our facility and is inspected, and go back to the original payment method. Where a full return isn't necessary, we may offer a partial refund or store credit, decided case by case.
Damaged or Incorrect Items
If you receive a damaged, defective or incorrect order, contact us within 7 days with photos of the item, the packaging and the issue.
Contact
Email info@mensahudson.com with your order number to start a return.